Privacy Policy

1. Introduction

Room 533 Games ("we", "us", "our") is committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services at room533games.co.uk.

2. Data Controller

Room 533 Games is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us:

3. Information We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide

• Contact Information: Name and email address when you use our contact form
• Communication Data: Messages and correspondence you send to us

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device information
• Usage Data: Information about how you use our website and services
• Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

4. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support
• To provide and improve our gaming services
• To send you important updates about our services (with your consent)
• To analyse website usage and improve user experience
• To comply with legal obligations
• To detect and prevent fraud or other illegal activities

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for specific purposes
• Contract Performance: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms
• Legal Obligation: Where processing is necessary to comply with a legal obligation

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and services (e.g., hosting providers, email services)
• Legal Authorities: When required by law or to protect our rights

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

7. International Transfers

Your personal data may be transferred to, and processed in, countries outside the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK Government
• Transfers to countries with adequacy decisions

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact form submissions: 2 years from the date of submission
• Analytics data: 26 months
• Legal compliance records: As required by applicable law

When your data is no longer needed, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing of your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@southlondonblackjack.com. We will respond to your request within one month.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete the information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us in the first instance.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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